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FAQS

Frequently Asked Questions About Fortuny® Lamps

From cleaning and maintenance to shipping and repairs – here we answer the most common questions. If you have further questions please contact us and we’ll respond quickly.

 Usage & Maintenance

  • How do I clean silk lamps?
  • How do I keep silk lamps in good condition?
  • Can I use the lamps in humid places?
  • What light bulbs can I use? What is the maximum wattage?

Ordering

  • Can you send me a catalogue of Fortuny® lamps?
  • Can the height of the lamps be customised?
  • How do I place an order?
  • What methods of payment do you accept?
  • How do I check my order status?
  • What is the lead time on products?
  • Do you ship internationally?
  • How much is shipping?
  • Do I have to pay sales tax on my purchase?

Repairs & Returns

  • What is your return policy?
  • What warranty do you offer?
  • What happens if my order is damaged during shipment?
  • Do you repair fixtures not covered under warranty?

Mario Fortuny & Fortuny® Lamps

  • Who was Mariano Fortuny?
  • Where are Fortuny® lamps produced?
  • Where is the Fortuny Museum?

 

Usage & Maintenance

How do I clean silk lamps?

You should only clean the inside of the lamp, not the decorated surface.

Here’s what you need:

  • Water sprayer filled with clean, lukewarm water
  • Hairdryer
  • Low-speed vacuum cleaner (ideally a small, handheld, cordless vacuum cleaner) or a soft brush
  • Piece of silk (we will provide this upon request)
  • Clean cloth

Remove the lamp from the ceiling or wall attachment and place it on a flat, clean surface. Begin by thoroughly removing dust from the lampshade using the vacuum cleaner or the soft brush.

Use the clean cloth to remove as much dust/dirt as possible from the silk and from the brass structure.

Using the sprayer, wet a small section of the lampshade and use the piece of silk to brush that section. Then use the hairdryer to dry the lamp as quickly as possible, holding the hair dryer 10-15 cm away from the fabric.

Once the silk is completely dry, wet the next section of the lamp, repeating until you’ve finished.

It is important that you:

  • Don’t use too much water
  • Work only on small areas at time
  • Dry wet areas as soon as possible to avoid any water stains
  • Only clean the inside of the lamp, not the decorated surface

As soon as you've finished, hang back the lamp on its attachment: you should immediately notice that your lamp looks as new and beautiful as when you first bought it.

How do I keep silk lamps in good condition?

We use light-resistant paint to decorate silk lamps so they retain their vibrancy for years to come. However, you should not put your lamp where it will be subjected to direct sunlight.

Clean your silk lamp a couple of times a year to keep it in prime condition (see cleaning instructions).

Can I use the lamps in humid places?

Silk lamps should not be used in humid areas. Instead, use Fortuny® glass lamps.

What light bulbs can I use? What is the maximum wattage?

You can use either incandescent or energy saving light bulbs.

For suggested wattages, please refer to the product specification for your lamp, which you can find via the Collection section of the website.

 

Ordering

Can you send me a catalogue of Fortuny® lamps?

Download the Fortuny® Lamps Catalogue here.

Can the height of the lamps be customised?

Yes, you can request a custom total height for your lamp when you order.

If you need to adjust the total height of a lamp you already own, contact us at info@fortunyshop.com.

How do I place an order?

When you’re looking at the product, click on the button to add it to your cart. When you’re ready to place your order, click to view your cart and then click to proceed to check out.

If you don’t already have an account with us, you’ll be asked to create one for security purposes.

What methods of payment do you accept?

We accept MasterCard, Visa and Maestro credit cards, as well as PayPal.

How do I check my order status?

Email us at info@fortunyshop.com with your name and order number and we’ll update you straightaway.

What is the lead time on products?

Lead times range from 1 to 8 weeks, depending on the products you purchase. Please refer to the relevant product descriptions for the standard lead time.

Do you ship internationally?

Yes, we ship worldwide. However, any duty charges are the customer’s responsibility.

How much is shipping?

This varies depending on your order and your shipping address. You will see the correct amount applied to your total during the check-out process.

Do I have to pay sales tax on my purchase?

If you are located in the European Community, a 20% VAT will be added to your order.

If you are located outside the European Community, we charge no sales tax but you will be subject to duty charges based on your shipping address.

 

Repairs & Returns

What is your return policy?

We do accept returns, but please get authorisation from our customer services department before sending items back to us.

Contact us at info@fortunyshop.com, including your:

  • Name & full address
  • Order number
  • Items to be returned
  • Reason for return

Please note:

  • We cannot be responsible for any missing or damaged goods if we’re not notified within 24 hours of the time you received your order. Please check your boxes immediately upon receipt.
  • Sale items are not eligible for return. Defective sale products will be repaired or replaced at our discretion.
  • Items that have been installed or are not in the original packaging are not returnable.
  • We will credit your account once we’ve inspected your item and validated your return.

What warranty do you offer?

All items come with a one-year warranty. Please retain your receipt in case you require repairs under the warranty.

What happens if my order is damaged during shipment?

Please inspect your merchandise immediately upon delivery, and report any damage to US within 24 hours of receipt. We cannot accept responsibility for damage not reported within this 24-hour period.

We recommend hiring a qualified electrician to install your lighting fixtures. We are not responsible for any damage or defects due to faulty installation.

Do you repair fixtures not covered under warranty?

We will inspect the item first to see if it can be repaired. After inspection, you’ll receive a cost estimate that includes labour and materials.

We will only perform repairs on fixtures purchased directly from us. Before returning an item to be repaired, please contact our customer services department at info@fortuntyshop.com for authorisation and instructions.

 

Mario Fortuny & Fortuny® Lamps

Who was Mariano Fortuny?

Mariano Fortuny was a world-renowned 20th century artist, photographer, inventor stage designer and fashion designer.

Born in Granada, Spain, he later moved to Venice, Italy. His work was based on an extraordinary synthesis of worlds, eras, styles and techniques that embody Venice, a melting pot of civilisations. Inspired by the noble roots of Western art and the magic of the Orient, Fortuny became one of the most original interpreters of Venice’s Silver Age.

Mariano Fortuny is most famous for his lighting and his fashions. He was a prolific inventor who filed numerous patents related to lighting; his set designs and innovations are still used in prestigious theatres.

His couture set a new standard for elegance, and is still inspiring fashion houses today. He was famous for his collection of pleated silk tunics, which included the famous Delphos gown, evoked by Marcel Proust in his Recherche.

Where are Fortuny® lamps produced?

Fortuny® lamps are produced exclusively by Venetia Studium, the only company in the world entitled to use the trademark. Our production is based in Venice, Italy.

Where is the Fortuny Museum?

The Fortuny Museum is located in Venice at Campo San Beneto, San Marco 3958. Learn more by contacting the museum on +39041 5200995 or visiting http://fortuny.visitmuve.it.

+44 (0) 20 7225 0110

If you have any questions about your order, please feel free to contact us on the above number or alternatively click here to email us.

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